William, I would not say "thou shalt not" but others might.
I just think we should install OOB only, and tell the customers that BMC does not us to change their code. That was a good one, thanks for sharing it and have a good weekend, Howard On 7/25/08, William Rentfrow <[EMAIL PROTECTED]> wrote: > > ** I must have REALLY mangled the spelling of "identifier" for spell > checker to change it to "denier" below. My bad :) > > ------------------------------ > *From:* William Rentfrow > *Sent:* Friday, July 25, 2008 2:05 PM > *To:* 'arslist@ARSLIST.ORG' > *Subject:* RE: Advanced Search? - RESOLVED > > > This one was a little interesting...and useful - read on: > > Some background - there is sensitive information in this system. I am not > really supposed to say what but I'll just call them "personal unique > identifiers" (PUI). For the sake of example let's say the field ID is > 12345. > > These identifiers can go into a case if appropriate. > > We do NOT want people to be able to search on the identifier. Consequently > I added field 1005 to the form. This is a system field which holds the > content of the advanced search bar. When a person is in "Query" mode the > denier field is disabled so they can not type in it. If they use advanced > search you can run an active link that fires on the search like this: > > 'Search Bar' LIKE "%PUI%" OR 'Search Bar' LIKE "%$12345$%" > > You can spit out the appropriate "thou shalt not" error message....HOWEVER > - it turns out that adding the search bar field to the view forces the > "Advanced Search" button to disabled - this is appropriate because the > system field would be on there twice if it was turned on and selected. > > The answer - add the field to the form but do not have it in the view(s) > you are using. Since it's system field it still works correctly in the > workflow without being in the view. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Scott Parrish > *Sent:* Friday, July 25, 2008 12:07 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Advanced Search? > > > ** > > William, > > I hate to ask the very obvious question, but are you 100% certain that you > are attempting to invoke the advanced search bar on a search screen and not > on a new screen? > > > > Scott Parrish > > IT Prophets, LLC > > (770) 653-5203 > > www.itprophets.com > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *William Rentfrow > *Sent:* Friday, July 25, 2008 12:37 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Advanced Search? > > > > Back that truck up a second - I can't get advanced search to work on ANY > form now on the mid-tier. > > > > Is there an AR Server setting that prevents it? There's nothing in the > mid-tier... > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Friday, July 25, 2008 11:34 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Advanced Search? > > ** > > Its starting to sound like one for support. > > > > I just tried it here and I did not even need to flush the cache (on the > mid-tier or my pc). > > > > Very strange > > > > Sorry, > > hbr > > > > On 7/25/08, *William Rentfrow* <[EMAIL PROTECTED]> wrote: > > ** > > Been there...tried that.....plus we cleared the cache on all 11 MT > servers.... > > > > It just doesn't work. > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Howard Richter > *Sent:* Friday, July 25, 2008 11:02 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Advanced Search? > > > > ** > > Ok, then try flushing the cache on the browser (client) side. > > > > Just a guess, > > > > hbr > > > > On 7/25/08, *William Rentfrow* <[EMAIL PROTECTED]> wrote: > > ** > > So....we turned on the "Advanced Search" option on all views of the > HPD:Help Desk form in IM 7.03. > > > > And we've flushed the cache, etc, on the mid-tier - but for some reason the > "Advanced Search" is always grayed out/disabled. > > > > What gives? I feel like I'm missing something stupid but it's been one of > those weeks.... > > > > William Rentfrow, Principal Consultant > > [EMAIL PROTECTED] > > C 701-306-6157 > > O 952-432-0227 > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" html___ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
