Hi Lisa,
No that's not the issue. I have change mgmt installed as well and
I can create change requests. I am not using requester console to create an
incident but going via the overview console to create the new incident. I
click on the first stage of the workflow and from the menu click next stage
and a form appears in which I am filling out all the mandatory fields
indicated.
Thanks
Sivarama
On Fri, Jul 25, 2008 at 10:37 AM, Lisa Westerfield <
[EMAIL PROTECTED]> wrote:
> Make sure the contact company field is the one that's filled in. It's
> confusing sometimes because of the multiple company fields.
>
> I've seen users get similar errors becaus they didn't press (enter) in the
> requestor's information, so it didn't pull back the location information.
>
> Just an idea...
>
> -----Original Message-----
> From: sivarama velicheti <[EMAIL PROTECTED]>
> Sent: Friday, July 25, 2008 12:20 PM
> To: [email protected] <[email protected]>
> Subject: Incident creation error
>
> Hi Group,
>
> I am getting the following error when I am trying to create an
> incident through the incident management console. *The Summary, Impact,
> Urgency, Priority, Company and Service Type fields require an entry when
> submitting a new Incident to stage. (ARERR 44878). *The worst part is I
> have all the above mentioned fields populated but the system still
> generates
> this error. Has anyone faced this weird situation. Please advise
>
> Thanks
>
> Sivarama Velicheti
>
>
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