Hi Lisa,
Thanks for your valuable inputs. Indeed pressing the enter key solved my
issue. It is firing some workflows in the background after I hit enter.
Thanks
Siva
On Fri, Jul 25, 2008 at 11:05 AM, sivarama velicheti <[EMAIL PROTECTED]>wrote:
> Hi Lisa,
>
> No that's not the issue. I have change mgmt installed as well and
> I can create change requests. I am not using requester console to create an
> incident but going via the overview console to create the new incident. I
> click on the first stage of the workflow and from the menu click next stage
> and a form appears in which I am filling out all the mandatory fields
> indicated.
>
> Thanks
> Sivarama
>
>
> On Fri, Jul 25, 2008 at 10:37 AM, Lisa Westerfield <
> [EMAIL PROTECTED]> wrote:
>
>> Make sure the contact company field is the one that's filled in. It's
>> confusing sometimes because of the multiple company fields.
>>
>> I've seen users get similar errors becaus they didn't press (enter) in the
>> requestor's information, so it didn't pull back the location information.
>>
>> Just an idea...
>>
>> -----Original Message-----
>> From: sivarama velicheti <[EMAIL PROTECTED]>
>> Sent: Friday, July 25, 2008 12:20 PM
>> To: [email protected] <[email protected]>
>> Subject: Incident creation error
>>
>> Hi Group,
>>
>> I am getting the following error when I am trying to create an
>> incident through the incident management console. *The Summary, Impact,
>> Urgency, Priority, Company and Service Type fields require an entry when
>> submitting a new Incident to stage. (ARERR 44878). *The worst part is I
>> have all the above mentioned fields populated but the system still
>> generates
>> this error. Has anyone faced this weird situation. Please advise
>>
>> Thanks
>>
>> Sivarama Velicheti
>>
>>
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>
>
>
> --
>
>
>
--
Sivarama Velicheti
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