I checked - the user is part of "App-Management" as well I have him set as "Manager's Name" on "Configure Group Definition". When I open the Remedy Management Console I click on the "SHOW" pull down and choose "ALL OPEN REQUESTS", but only see what is assigned to him - not the tickets to the group that he belongs to.
Any ideas what I am missing? THANKS! On Tue, Jul 29, 2008 at 8:12 AM, T. Dee <[EMAIL PROTECTED]> wrote: > They are part of the group - this is why I didn't understand why the > ticket would not show up in the management console. As well it seems > in 6.3 they don't have "Member" and "Associate Member" like they do in > ITSM 7. Because Manager's may want to see all the tickets, but don't > want to be part of the group. > > > > On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray <[EMAIL PROTECTED]> wrote: >> ** >> The manager would need to be part of the group to see that groups tickets. >> Just like support. >> Steve >> >> On Mon, Jul 28, 2008 at 9:43 AM, T. Dee <[EMAIL PROTECTED]> wrote: >>> >>> Does anyone know why when a user in Help Desk 6.3 is set as a Manager >>> they do not see the tickets assigned to their groups under the >>> Management Console? >>> >>> Thanks! >>> >>> >>> _______________________________________________________________________________ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
