You didn't mention what the Console View is set at. If he is part of a group and he just wants to see what tickets are assigned to his group/s he has to set the Console View to "Group". If he just want to see tickets assigned to himself he sets the Console View to "Myself". All the Show does is filter the types of cases (HD, CHG, TSK or All).
Steve On 7/29/08, T. Dee <[EMAIL PROTECTED]> wrote: > > I checked - the user is part of "App-Management" as well I have him > set as "Manager's Name" on "Configure Group Definition". When I open > the Remedy Management Console I click on the "SHOW" pull down and > choose "ALL OPEN REQUESTS", but only see what is assigned to him - not > the tickets to the group that he belongs to. > > Any ideas what I am missing? > > THANKS! > > On Tue, Jul 29, 2008 at 8:12 AM, T. Dee <[EMAIL PROTECTED]> wrote: > > They are part of the group - this is why I didn't understand why the > > ticket would not show up in the management console. As well it seems > > in 6.3 they don't have "Member" and "Associate Member" like they do in > > ITSM 7. Because Manager's may want to see all the tickets, but don't > > want to be part of the group. > > > > > > > > On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray <[EMAIL PROTECTED]> > wrote: > >> ** > >> The manager would need to be part of the group to see that groups > tickets. > >> Just like support. > >> Steve > >> > >> On Mon, Jul 28, 2008 at 9:43 AM, T. Dee <[EMAIL PROTECTED]> wrote: > >>> > >>> Does anyone know why when a user in Help Desk 6.3 is set as a Manager > >>> they do not see the tickets assigned to their groups under the > >>> Management Console? > >>> > >>> Thanks! > >>> > >>> > >>> > _______________________________________________________________________________ > >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> > >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > >> html___ > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
