As far as I know in 6.3 just setting him as a manager in the "Configure Group Definition" doesn't affect the console. The manager needs to be configured in the group from the "Group Population" form. You have to look at the Management Console's Table Property to understand how it works. As mine shows: (( $Console View$ = "Group") AND ( 'Assigned To Group+' != $NULL$ ) AND ($GROUPS$ LIKE (( "%" + 'Assigned To Group+') + "%" )))
If what you are saying is how ITSM 7 works that would be a great change. I guess with some added workflow you could use that field in the "Configure Group Definition" to filter it. Steve On 7/29/08, T. Dee <[EMAIL PROTECTED]> wrote: > > Yes the Console View is set to "Group" as well - sorry forgot to > include that in my email - and still the tickets do not show up. > > > On Tue, Jul 29, 2008 at 10:37 AM, Steven Pataray <[EMAIL PROTECTED]> > wrote: > > ** > > You didn't mention what the Console View is set at. If he is part of a > group > > and he just wants to see what tickets are assigned to his group/s he has > to > > set the Console View to "Group". If he just want to see tickets assigned > to > > himself he sets the Console View to "Myself". All the Show does is filter > > the types of cases (HD, CHG, TSK or All). > > > > Steve > > > > On 7/29/08, T. Dee <[EMAIL PROTECTED]> wrote: > >> > >> I checked - the user is part of "App-Management" as well I have him > >> set as "Manager's Name" on "Configure Group Definition". When I open > >> the Remedy Management Console I click on the "SHOW" pull down and > >> choose "ALL OPEN REQUESTS", but only see what is assigned to him - not > >> the tickets to the group that he belongs to. > >> > >> Any ideas what I am missing? > >> > >> THANKS! > >> > >> On Tue, Jul 29, 2008 at 8:12 AM, T. Dee <[EMAIL PROTECTED]> wrote: > >> > They are part of the group - this is why I didn't understand why the > >> > ticket would not show up in the management console. As well it seems > >> > in 6.3 they don't have "Member" and "Associate Member" like they do in > >> > ITSM 7. Because Manager's may want to see all the tickets, but don't > >> > want to be part of the group. > >> > > >> > > >> > > >> > On Mon, Jul 28, 2008 at 9:14 PM, Steven Pataray <[EMAIL PROTECTED]> > >> > wrote: > >> >> ** > >> >> The manager would need to be part of the group to see that groups > >> >> tickets. > >> >> Just like support. > >> >> Steve > >> >> > >> >> On Mon, Jul 28, 2008 at 9:43 AM, T. Dee <[EMAIL PROTECTED]> wrote: > >> >>> > >> >>> Does anyone know why when a user in Help Desk 6.3 is set as a > Manager > >> >>> they do not see the tickets assigned to their groups under the > >> >>> Management Console? > >> >>> > >> >>> Thanks! > >> >>> > >> >>> > >> >>> > >> >>> > _______________________________________________________________________________ > >> >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > >> >> > >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers > Are" > >> >> html___ > >> > > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
