I’m trying to get the HPD:Help Desk field Service Type (1000000099) values to be displayed on the Overview Console. I’ve been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one.
Added field Service Type (1000000099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 1000000099 Permissions are Public -> View and General Access -> Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 1000000099 Form GUID: MAINHELPDESK Vendor Field ID: 1000000099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I’ve added the Service Type field to the ‘Field as Colunn’ section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 1000005602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
