Thanks much for your help and explanation of the field deletion. Deleting the field and copying it (as you suggested) did the trick.
On Jul 30, 10:15 am, "T. Dee" <[EMAIL PROTECTED]> wrote: > Deleting the field from OverviewConsole will not delete it from > HPD:Help Desk. The DB ID needs to be the same on OverviewConsole as > it is on HPD:Help Desk. COPY the field from HPD:Help Desk and paste > it on OverviewConsole and save the form. Enter the record with the > correct DB ID on the SHR:ARDBCfields. > > > > > > On Wed, Jul 30, 2008 at 1:08 PM, Christine <[EMAIL PROTECTED]> wrote: > > Column permissions are Public. I think I messed up by making the > > fields on the 'overviewconsole' form as character fields when the > > original field Service Type on HPD:Help Desk is a drop down field. I > > can't change the DB ID and it sounds like if I delete the field I am > > deleting it from the HPD:Help Desk form as well. At least my mess-up > > is in the dev environment and can be resolved with a refresh. > > > Thanks for your assistance. > > > On Jul 30, 9:41 am, "T. Dee" <[EMAIL PROTECTED]> wrote: > >> What are the permissions on the console for the column? > > >> On Wed, Jul 30, 2008 at 11:47 AM, Christine > > >> <[EMAIL PROTECTED]> wrote: > >> > Yes, I have added this to SHR:ARDBCfields. > > >> > In SHR:ARDBCFields I have added the following: > >> > Field ID: 1000000099 > >> > Form GUID: MAINHELPDESK > >> > Vendor Field ID: 1000000099 > > >> > thanks for the reminder though! > > >> > On Jul 30, 8:09 am, "T. Dee" <[EMAIL PROTECTED]> wrote: > >> >> Did you add a record to SHR:ARDBCFields ? You need to create a record > >> >> for each ticket type you want to track - TSK, CHG and INC. > > >> >> Ty > > >> >> On Wed, Jul 30, 2008 at 1:51 AM, Christine <[EMAIL PROTECTED]> wrote: > >> >> > I'm trying to get the HPD:Help Desk field Service Type (1000000099) > >> >> > values to be displayed on the Overview Console. I've been successful > >> >> > with fields that were already on SHR:ARDBC_OverviewConsoleTemplate > >> >> > such as Assignee and Assignee group, but not with this one. > > >> >> > Added field Service Type (1000000099) to the > >> >> > SHR:ARDBC_OverviewConsoleTemplate. > > >> >> > Field is Read/Write > >> >> > Display Type is Edit > >> >> > Field Name is Service Type > >> >> > DB ID is set to 1000000099 > >> >> > Permissions are Public -> View and General Access -> Change > >> >> > Allow Any Users to Submit is checked. > > >> >> > Added same as above to SHR:ARDBC_OverviewConsole > > >> >> > In SHR:ARDBCFields I have added the following: > >> >> > Field ID: 1000000099 > >> >> > Form GUID: MAINHELPDESK > >> >> > Vendor Field ID: 1000000099 > > >> >> > In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties > >> >> > I've added the Service Type field to the 'Field as Colunn' section. > >> >> > The properties of the column are: > > >> >> > Display Type: Read Only > >> >> > Not Hidden > >> >> > DB ID: 1000005602 > >> >> > Name: Column 4 > >> >> > Permissions: Public > > >> >> > I stopped and restarted the BMC ARS service and there is no data > >> >> > displayed in the column. > > >> >> > I see one thing that may cause this. On the HPD: Help Desk form this > >> >> > field is a drop-down field and I've made it a character field on the > >> >> > two 'OverviewConsole' forms. Would this cause my problem? If so, can I > >> >> > give a different (unused) DB ID to the field and then delete it from > >> >> > the form? Reading the Forms and Objects manual I think if I delete the > >> >> > field as it is now, I will delete it and all data from the HPD:Help > >> >> > Desk form as well. I cannot add this field as a drop-down field with > >> >> > the same DB ID as the character field. > > >> >> > Thanks much, > >> >> > Christine > > >> >> > _______________________________________________________________________________ > >> >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> >> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > >> >> _______________________________________________________________________________ > >> >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> >> Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide > >> >> quoted text - > > >> >> - Show quoted text - > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > >> _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide > >> quoted text - > > >> - Show quoted text - > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
