Column permissions are Public. I think I messed up by making the fields on the 'overviewconsole' form as character fields when the original field Service Type on HPD:Help Desk is a drop down field. I can’t change the DB ID and it sounds like if I delete the field I am deleting it from the HPD:Help Desk form as well. At least my mess-up is in the dev environment and can be resolved with a refresh.
Thanks for your assistance. On Jul 30, 9:41 am, "T. Dee" <[EMAIL PROTECTED]> wrote: > What are the permissions on the console for the column? > > On Wed, Jul 30, 2008 at 11:47 AM, Christine > > > > > > <[EMAIL PROTECTED]> wrote: > > Yes, I have added this to SHR:ARDBCfields. > > > In SHR:ARDBCFields I have added the following: > > Field ID: 1000000099 > > Form GUID: MAINHELPDESK > > Vendor Field ID: 1000000099 > > > thanks for the reminder though! > > > On Jul 30, 8:09 am, "T. Dee" <[EMAIL PROTECTED]> wrote: > >> Did you add a record to SHR:ARDBCFields ? You need to create a record > >> for each ticket type you want to track - TSK, CHG and INC. > > >> Ty > > >> On Wed, Jul 30, 2008 at 1:51 AM, Christine <[EMAIL PROTECTED]> wrote: > >> > I'm trying to get the HPD:Help Desk field Service Type (1000000099) > >> > values to be displayed on the Overview Console. I've been successful > >> > with fields that were already on SHR:ARDBC_OverviewConsoleTemplate > >> > such as Assignee and Assignee group, but not with this one. > > >> > Added field Service Type (1000000099) to the > >> > SHR:ARDBC_OverviewConsoleTemplate. > > >> > Field is Read/Write > >> > Display Type is Edit > >> > Field Name is Service Type > >> > DB ID is set to 1000000099 > >> > Permissions are Public -> View and General Access -> Change > >> > Allow Any Users to Submit is checked. > > >> > Added same as above to SHR:ARDBC_OverviewConsole > > >> > In SHR:ARDBCFields I have added the following: > >> > Field ID: 1000000099 > >> > Form GUID: MAINHELPDESK > >> > Vendor Field ID: 1000000099 > > >> > In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties > >> > I've added the Service Type field to the 'Field as Colunn' section. > >> > The properties of the column are: > > >> > Display Type: Read Only > >> > Not Hidden > >> > DB ID: 1000005602 > >> > Name: Column 4 > >> > Permissions: Public > > >> > I stopped and restarted the BMC ARS service and there is no data > >> > displayed in the column. > > >> > I see one thing that may cause this. On the HPD: Help Desk form this > >> > field is a drop-down field and I've made it a character field on the > >> > two 'OverviewConsole' forms. Would this cause my problem? If so, can I > >> > give a different (unused) DB ID to the field and then delete it from > >> > the form? Reading the Forms and Objects manual I think if I delete the > >> > field as it is now, I will delete it and all data from the HPD:Help > >> > Desk form as well. I cannot add this field as a drop-down field with > >> > the same DB ID as the character field. > > >> > Thanks much, > >> > Christine > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are" > > >> _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > >> Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"- Hide > >> quoted text - > > >> - Show quoted text - > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- Hide > quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
