Best way? DSO. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sugavanam K K Sent: Friday, August 01, 2008 12:48 PM To: [email protected] Subject: Need some input
** Hi All, Thanks for all your support. I need some solution and suggestion from you all. We have 2 different versions of Remedy Server. Server 1 is on ARS 7.0 and 5.5 Applications and the server 2 is on the ARS 7.1 and 7.1 Applications. Here is the requirement: User will log Help Desk tickets into Server 1 and these tickets need to be transported to the Server 2 as a incident ticket that will be worked by level 1 support, all updates on the Server 2 incident ticket need to be send to the Help Desk ticket on the server 1 and will be appended to the work log. My question here is, how do I make these two server to talk to each other. Suggestion and solutions appreciated. -Sugan __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
