William, Just a WAG...
Maybe you have a web server cluster that is behind a load balancer that is not using a Sticky session? ( Maybe the user has a valid license but is trying to "switch IP Addresses" in a way that is confusing the ARS server?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: > Also, did I mention it works in the user tool - this is just a mid-tier > error. <snip> > > From: Action Request System discussion list(ARSList) on behalf of > William Rentfrow > Sent: Mon 04/08/2008 17:21 > To: [email protected] > Subject: "You do not have write license" woes > > > ** > I have a variety of users who are experiencing a weird error. > > Occasionally the server acts as if their license has disappeared when > trying to save an Incident in ITSM 7.03. They will be working fine one > minute and then they will get the long series of errors that says... > > "You do not have application write license (ARERR 9850). You do not > have write access to field...." followed by every field on the Incident > form. > > The irritating thing is the user HAS a license. This affects both fixed > license and floating license users. Removing/re-adding their licenses > does not fix the problem. The only consistent way to fix this is to > delete the user and re-create them - and even THEN it is not 100% > curable. > > I have checked the following: > > 1.) Box has AR Server license > 2.) Box has adequate Application licenses, AR User licenses, etc. > 3.) User is configured properly > 4.) User is not doing something stupid. > > BMC Support has been unable to assist in this issue - it's been going on > for months. Has anyone else run into this? I don't even know how to > troubleshoot what is going on really since all of the app/workflow/api > stuff seems to be correct. > > William Rentfrow, Principal Consultant > [EMAIL PROTECTED] > C 701-306-6157 > O 952-432-0227 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
