Just a question here. What happens with the issue if you remove his
license using the admin tool and license manager. Any differences (ie:
issue is gone after login or issue is still there)?
*Rocky*
Rocky Rockwell
Remedy/BMC Application Designer
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Ph#1: 214-567-8874
Ph#2: 325-450-5076
Gary Opela (Corporate) wrote:
Oh, good point on the user_cache Fred. You beat me.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Grooms, Frederick W
Sent: Monday, August 04, 2008 2:31 PM
To: [email protected]
Subject: Re: "You do not have write license" woes
Another thing to check is your web server timeout settings (not just the
ones in the Mid-Tier Config pages, but the ones for the actual web
server). If your web server is dropping the session due to a timeout
setting it might cause this issue.
Since you said it only affects the web and not the user tool I don't
believe it is a user_cache issue.
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf
Sent: Monday, August 04, 2008 2:06 PM
To: [email protected]
Subject: Re: "You do not have write license" woes
William,
I'm going with Carey on this one. If you have a load balancer, take a
look at how it is handling the sessions. Is it using a shorter timeout
than what is configured on the mid tier? Is it storing the cookie
properly?
Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Monday, August 04, 2008 2:37 PM
To: [email protected]
Subject: Re: "You do not have write license" woes
Hmmmmm.....this bears some investigating. I do not know for sure.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, August 04, 2008 1:31 PM
To: [email protected]
Subject: Re: "You do not have write license" woes
William,
Just a WAG...
Maybe you have a web server cluster that is behind a load balancer that
is not using a Sticky session?
( Maybe the user has a valid license but is trying to "switch IP
Addresses" in a way that is confusing the ARS server?)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
Also, did I mention it works in the user tool - this is just a
mid-tier error.
<snip>
From: Action Request System discussion list(ARSList) on behalf of
William Rentfrow
Sent: Mon 04/08/2008 17:21
To: [email protected]
Subject: "You do not have write license" woes
**
I have a variety of users who are experiencing a weird error.
Occasionally the server acts as if their license has disappeared when
trying to save an Incident in ITSM 7.03. They will be working fine
one minute and then they will get the long series of errors that
says...
"You do not have application write license (ARERR 9850). You do not
have write access to field...." followed by every field on the
Incident form.
The irritating thing is the user HAS a license. This affects both
fixed license and floating license users. Removing/re-adding their
licenses does not fix the problem. The only consistent way to fix
this is to delete the user and re-create them - and even THEN it is
not 100% curable.
I have checked the following:
1.) Box has AR Server license
2.) Box has adequate Application licenses, AR User licenses, etc.
3.) User is configured properly
4.) User is not doing something stupid.
BMC Support has been unable to assist in this issue - it's been going
on for months. Has anyone else run into this? I don't even know how
to troubleshoot what is going on really since all of the
app/workflow/api stuff seems to be correct.
William Rentfrow, Principal Consultant [EMAIL PROTECTED] C
701-306-6157 O 952-432-0227
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