William, I'm going with Carey on this one. If you have a load balancer, take a look at how it is handling the sessions. Is it using a shorter timeout than what is configured on the mid tier? Is it storing the cookie properly?
Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, August 04, 2008 2:37 PM To: [email protected] Subject: Re: "You do not have write license" woes Hmmmmm.....this bears some investigating. I do not know for sure. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, August 04, 2008 1:31 PM To: [email protected] Subject: Re: "You do not have write license" woes William, Just a WAG... Maybe you have a web server cluster that is behind a load balancer that is not using a Sticky session? ( Maybe the user has a valid license but is trying to "switch IP Addresses" in a way that is confusing the ARS server?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Mon, Aug 4, 2008 at 1:59 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: > Also, did I mention it works in the user tool - this is just a > mid-tier error. <snip> > > From: Action Request System discussion list(ARSList) on behalf of > William Rentfrow > Sent: Mon 04/08/2008 17:21 > To: [email protected] > Subject: "You do not have write license" woes > > > ** > I have a variety of users who are experiencing a weird error. > > Occasionally the server acts as if their license has disappeared when > trying to save an Incident in ITSM 7.03. They will be working fine > one minute and then they will get the long series of errors that says... > > "You do not have application write license (ARERR 9850). You do not > have write access to field...." followed by every field on the > Incident form. > > The irritating thing is the user HAS a license. This affects both > fixed license and floating license users. Removing/re-adding their > licenses does not fix the problem. The only consistent way to fix > this is to delete the user and re-create them - and even THEN it is > not 100% curable. > > I have checked the following: > > 1.) Box has AR Server license > 2.) Box has adequate Application licenses, AR User licenses, etc. > 3.) User is configured properly > 4.) User is not doing something stupid. > > BMC Support has been unable to assist in this issue - it's been going > on for months. Has anyone else run into this? I don't even know how > to troubleshoot what is going on really since all of the > app/workflow/api stuff seems to be correct. > > William Rentfrow, Principal Consultant [EMAIL PROTECTED] C > 701-306-6157 O 952-432-0227 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
