The OOTB ITSM 7 app supports numeric paging software such as TelAlert. I installed TelAlert 5.60.1 on my RKM and EIE/AIE server (the only 32-bit Win2K3 server I have) and configured a service on it to match the paging service defined in ITSM 7. I hung a modem on that server, the old fashioned way. The only way this gets used by ITSM 7 is when (1) I define a custom user notification for myself for critical Incidents assigned to my group, and specify pager notification, or (2) I create an on-call group and put staff in it that have a pager number defined using the pager service that matches the one defined in TelAlert. On-call groups are designed specifically to page people. This is only a brief description, but I set this up so many months ago that I don't remember specifics.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Wednesday, August 06, 2008 9:10 AM To: arslist@ARSLIST.ORG Subject: Pager Setup ** I am working on a windows 2003 server and I am just implemented AR Server, ITSM applications etc... I want to set up paging on the system but I talked with BMC and they said that this was a "customization" and did not provide any help. Has anyone using ARServer 7.x and windows 2003 OS for their AR Server used a external paging services and had it set up and working. I know where you set up the configuration inside of remedy I was just not sure how you set up the paging services on the server AR Server, Windows 2003 SQL 2005, DB ARServer 7.1 patch 3 Kevin Begosh __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
