yes I am aware of that but I did not really want to do that because they have about 200 groups and they want all groups to go a resource account (email) instead of the people. I can add a support group email field to the incident form and have another form that puts that email based upon the email and the support group that is assigned to the ticket. I do not what to change the out of the box system if I do not have to. You would think that BMC would have something where you could just send it to a "group" and not everyone in the group. I have not found a way to do that yet, and that is what I am looking for.
Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sabyson Fernandes Sent: Tuesday, August 12, 2008 12:20 PM To: [email protected] Subject: Re: Pager Setup ** Kevin, I have implemented this by creating an email user that belongs to the group with assignment availability set to No. This user has his email address specified in the CTM:People form as the group email address. Then for the other users in the group I have configured notification preferences that have Group Notifications set to No and Individual notifications set to yes for the module that your working on. This way the email user account gets notified for group notifications and the rest of the group members only get notified for the requests that are assigned to them. The drawback of this is that you have to remember to setup the notification preferences for the group members. It does give you the flexibility to mix and match group notifications i.e. if some group members want to be notified of requests assigned to the groups and if some don't. You could write workflow to automatically do a push to the notification preferences form as and when needed. HTH. Saby --- On Mon, 8/11/08, Begosh, Kevin <[EMAIL PROTECTED]> wrote: From: Begosh, Kevin <[EMAIL PROTECTED]> Subject: Re: Pager Setup To: [email protected] Date: Monday, August 11, 2008, 9:28 PM Okay well I think I am making this question out to be harder than I intended. I really do not need paging, I wanted to set up the paging services because I know then you can set a support group to on call and add a email address that the tickets will go to instead of going to everyone in the group, so here goes: What I really need to do is when a ticket is created (incident, problem etc...) to send that ticket to an email address that has been set up for each support group. Out of the box there is a system default that sends emails to everyone in the group. So what I want is to send this email to one email that I can tie to the group. I really do not want to create a profile for everyone group email so that I then can create a user preference to send an email to that group, if I could just configure each group with an email and the tickets go to that. Please help Kevin Begosh -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jham36 Sent: Wednesday, August 06, 2008 2:54 PM To: [email protected] Subject: Re: Pager Setup What we have done in the past is add a field to the Person form (not sure if ITSM 7.x has this field already) for the pager email address. I would send emails to the pager instead of hooking into another service. James On Aug 6, 11:01 am, Howard Richter <[EMAIL PROTECTED]> wrote: > Kevin, > > Looks like your trying to do the same thing. I wonder how BMC can call > it a customization when the howto is found on page 241 on the ITSM-Config-Guide. > However the doc is not very good. > > hbr > > On 8/6/08, Begosh, Kevin <[EMAIL PROTECTED]> wrote: > > > > > > > > > ** I am working on a windows 2003 server and I am just implemented > > AR Server, ITSM applications etc... I want to set up paging on the > > system but I talked with BMC and they said that this was a > > "customization" and did not provide any help. Has anyone using > > ARServer 7.x and windows 2003 OS for their AR Server used a external > > paging services and had it set up and working. I know where you set > > up the configuration inside of remedy I was just not sure how you > > set up the paging services on the server > > > AR Server, Windows 2003 > > SQL 2005, DB > > ARServer 7.1 patch 3 > > > Kevin Begosh > > __Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are" > > html___ > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [EMAIL PROTECTED] > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > ______________________________________________________________________ > _____-____ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
