Can you log onto the server with the user name that is the email password owner? Reset the password in the service then and see if it works. That has worked for me when they made me change the pw. The last time around, we created a password that would be next to impossible to hack, that they let me have a non-expiring password for the email. Heck, I have trouble typing it! Claire
________________________________ From: Action Request System discussion list(ARSList) on behalf of Reiser, John J Sent: Wed 8/6/2008 5:53 PM To: arslist@ARSLIST.ORG Subject: Email Engine Password reset Hello Listers, ARS 6.3 Server ARS 6.3 AREmail MS SQL 2000 Windows 2000 Corporate security policy changes have required us to reset the password for the account that runs AR System Services and the AREMail Engine. The ARSystem has come back up fine but the email engine is not processing. I've changed the Remedy Email service Run As password. I've changed the AR System Email Mailbox Configuration passwords. I've run the EmailStart.bat with -s servername and -p password setting added. Maybe I did this in the wrong sequence because the email engine will not send email. Any help would be appreciated. I tried to place a call with BMC but there Helpdesk system is down. Maybe they reset a password too;^> John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
