We have visited this same topic, but found no way OOTB to affect the categorizations by support group. We decided that it wasn't as important after all since this information is usually completed by the time they receive the incident.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Julie L Kanakanui JLKANAKA Sent: Friday, August 08, 2008 9:35 AM To: [email protected] Subject: restrict view of Product Categorizations by Support Group? ** Hello, Does anyone know if there is any way, in the out-of-box Remedy 7.x Service Desk app, to restrict view of specific Product Categorizations by Support Group? Thanks, Julie __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
