Seems like the Assignment engine would allow that - but I assume that you've checked that already?
Rick On Sun, Aug 10, 2008 at 8:35 AM, Julie L Kanakanui JLKANAKA < [EMAIL PROTECTED]> wrote: > ** Hi Rick, thanks for your reply. Fyi, we only have one site so not > looking at geographic differentiation. Where we were coming from was that > we were considering having one set of Product Categorizations that were only > viewable by one support group, since they would be the only group using them > and we were trying to "pare down" what was visible to rest of groups. > > Julie > > -----"Action Request System discussion list(ARSList)" > <[email protected]> <[email protected]> wrote: ----- > > To: [email protected] > From: Rick Cook <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> <[email protected]> > Date: 08/10/2008 09:02AM > Subject: Re: restrict view of Product Categorizations by Support Group? > > ** > Wouldn't the main reason to do this be geographically based? If so, > couldn't one add locations to the physical assets, and do the breakdown that > way, or am I missing something? Probably still wouldn't be completely OOB, > but it would be mostly data configuration, with maybe a small code > customization. > > Rick > > On Sat, Aug 9, 2008 at 4:29 PM, Lisa Westerfield < [EMAIL PROTECTED] > > wrote: > >> ** >> We have visited this same topic, but found no way OOTB to affect the >> categorizations by support group. We decided that it wasn't as important >> after all since this information is usually completed by the time they >> receive the incident. >> >> >> >> >> >> >> >> >> >> >> >> *From: *Action Request System discussion list(ARSList) [mailto: >> [email protected] >> ] *On Behalf Of *Julie L Kanakanui JLKANAKA >> *Sent: *Friday, August 08, 2008 9:35 AM >> *To: [EMAIL PROTECTED] >> *Subject: *restrict view of Product Categorizations by Support Group? >> >> >> >> >> >> ** >> Hello, >> >> Does anyone know if there is any way, in the out-of-box Remedy 7.x Service >> Desk app, to restrict view of specific Product Categorizations by Support >> Group? >> >> Thanks, >> Julie >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> >> >> <http://www.bmc.com/userworld/> >> >> >> Turing SMI is a Platinum Sponsor of both BMC UserWorld Events >> >> >> *Email Disclaimer * >> This email has been sent from the Turing SMI Group >> >> >> This message is subject to and does not create or vary any contractual >> relationship between TuringSMI, SMI Technologies, SMI Telco, its >> subsidiaries or affiliates and you. Internet communications are not secure >> and therefore the TuringSMI Group does not accept any legal responsibility >> for the contents of this message. Any views or opinions expressed are those >> of the author. This message is intended for the addressee(s) only and its >> contents and any attached files are strictly confidential. If you have >> received it in error, please contact the sender on the number above. >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
