Hi Group,
I have a question for you guys. I am doing the AR Server 7.1 email
integration for my company. One of the standard requirements is to create an
incident when an email is submitted to a particular account. Now I have
written filters to push the values of the email submitter on to the required
fields in HPD: helpdesk form (which is the incident creation form for 7.1).
Now I have a problem. The filter fails and I am pretty sure why. But I don't
know how to go about doing it. In the incident form in 7.1 simply typing in
the user details, fails to generate an incident number. When I enter the
name and hit enter (in the incident creation form) an underlying workflow is
triggered which also assigns the incident number. In my filter, I am pushing
in the values and I am getting the same error which says incident number is
not assigned. Which makes sense because the activelink to assign the
incident nummber is not firing. Has any one attempted a similar job. Can
please guide me as to what should be done next.
Thanks
Sivarama Velicheti
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