Hi. You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has "creation forms" for all processes(Incident, Problem, Change...). Look in the ITSM 7.0 Integration documet and look at the Incident_Create form...
/Rune Sorlid 2008/8/14 sivarama velicheti <[EMAIL PROTECTED]> > ** Hi Group, > > I have a question for you guys. I am doing the AR Server 7.1 email > integration for my company. One of the standard requirements is to create an > incident when an email is submitted to a particular account. Now I have > written filters to push the values of the email submitter on to the required > fields in HPD: helpdesk form (which is the incident creation form for 7.1). > Now I have a problem. The filter fails and I am pretty sure why. But I don't > know how to go about doing it. In the incident form in 7.1 simply typing in > the user details, fails to generate an incident number. When I enter the > name and hit enter (in the incident creation form) an underlying workflow is > triggered which also assigns the incident number. In my filter, I am pushing > in the values and I am getting the same error which says incident number is > not assigned. Which makes sense because the activelink to assign the > incident nummber is not firing. Has any one attempted a similar job. Can > please guide me as to what should be done next. > > > Thanks > > Sivarama Velicheti > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
