The latest patch to AR System 7.1 (patch 4) seems to fix this. Might try it again, if you can use that patch to Admin/Server.
Rick On Mon, Aug 25, 2008 at 12:19 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > Gary, > > It doesn't always work.. What Remedy support reccommends when these crashes > occur is to redo the sync database forms by deleting them.. There are 3 of > these forms and they all begin with object_**** > > After deleting these forms, rebuild them and then see if it helps.. > > The primary cause why the sync operation fails is if it is run against a > significantly large database - size in terms of structure - thousands of > forms, and active links and filters etc.. I was never able to run it on ITSM > 7 databases - it either failed by crashing the admin tool or sometimes even > though it looks like it has completed with the end message that the search > completed, it is actually incomplete. Many of the forms do not have anything > in the sync database tables thus showing blank space in the Related Workflow > tab.. > > Over the past year or so I have actually given up on ever expecting this > feature to work on large databases such as the ITSM database.. > > Hope this helps.. > > Joe > > > ----- Original Message ---- > From: "Opela, Gary L CTR USAF AFMC 72 CS/SCBAH" < > [EMAIL PROTECTED]> > To: [email protected] > Sent: Monday, August 25, 2008 3:10:12 PM > Subject: Sync Search Database crashes Admin Tool and then Freezes > > Sorry for the no subject, my original email had a subject, but it was sent > incorrectly and errored. > > Thanks Roger, that gets the sync to stop. There was a trick out there that > some people used that would fix the issue where it would crash the admin > tools. I believe it involved deleting some forms. Does anyone remember the > issue, because I'm still crashing my admin tool every time I try to sync. > > Thanks, > > Gary > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger > Sent: Monday, August 25, 2008 2:06 PM > To: [email protected] > Subject: > > ** > > Gary, > > Go to the object_search_admin form and set the Run/Not Run to 0. > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile, USA > Desk:972-464-3712 NEW > > Cell: 973-652-6723 > FAX: > sf49fanv AIM IM > RogerNall Yahoo <http://www.yahoo.com/> IM > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 > CS/SCBAH > Sent: Monday, August 25, 2008 2:02 PM > To: [email protected] > Subject: > > > > Hi all, I know that I've seen it on here before, but due to changing jobs, > I do not have my vast archive of emails through which I could search. > > Whenever you sync your search dataset, and it causes your admin tool to > crash, then you open your admin tool, it still says it's searching, and > never finishes, what is it you do in order to rectify the situation and get > a new search database synced? > > I have seen it done before, but forgot how. > > Thanks > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
