Also check the Email Notification Web Path setting on the advanced tab of the 
server information. You may have the right Default Web Path but an incorrect 
email notification web path.

Saby


--- On Wed, 8/27/08, jham36 <[EMAIL PROTECTED]> wrote:

> From: jham36 <[EMAIL PROTECTED]>
> Subject: Re: URL issue
> To: [email protected]
> Date: Wednesday, August 27, 2008, 5:05 PM
> Also make sure that your mid tier is configed to serve all
> possible
> names of your remedy server.
> In the Mid Tier config tool for example you will want to
> have:
> servername
> servername.domainname
> serveralias
> serveralias.domainname
> 
> 
> 
> On Aug 26, 4:53 pm, Joe DeSouza
> <[EMAIL PROTECTED]> wrote:
> > You have probably configured the wrong web default
> URL in the Server Information for your remedy system.. Visit
> that configuration and check the setting..
> > Joe
> >
> >
> >
> > ----- Original Message ----
> > From: Carmen Callaghan
> <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED]
> > Sent: Tuesday, August 26, 2008 3:42:50 PM
> > Subject: URL issue
> >
> > **  
> > Hi All
> > The following error is displayed when Remedy is
> accessed through the mid tier from an email sent.
> > ARERR [9217] File not found. Either the file requested
> is not present or the URL supplied is bad.
> > How can one make changes to a URL if it’s incorrect?
> > Regards
> > Carmen Callaghan
> >
> >
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