Hi all, We are upgrading customer environment to latest versions.
We have upgraded: BMC Remedy ARS from 7.1 to 7.1 Patch 004 (including server, assignment, midtier, approval and clients tools). BMC AIE 7.1 to 7.1 Patch 003 BMC Atrium CMDB 2.1 to 2.1 Patch 003 BMC Remedy ITSM Change Mngt 7 Patch 005 is our version and it had not been upgraded. After upgrade, our customer has noted that Approval notifications are not sent. When a change is pending for approval, the notifications is not sent to proper person (Change Manager). This notification message tag should be send... CHG-APR-ApprovalNTForIndividual I think that approval server upgrade maybe could be updated some configuration data wrong... Can you help me? Anybody knows similar issue? Thanks and regards, -- Jose Luis Rubio Frontón [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
