We are running ARS 7.1, with the ITSM suite version 7.0.01. We have implementing an identity management solution and as part of that we need to handle changing usernames and their full names through automation. Currently we have a process that imports the user data from SAP and inserts, updates, deletes the corresponding user in Remedy. We utilize LDAP for authentication so password management is not an issue. On an initial query I found ~26 forms that look to be of interest that may need to be updated. I excluded log files due to the fact that it is history and wanted to avoid changing history. Asking BMC support why their application does not do this out of the box, I basically got the blank stare and "It functions as designed". How do you handle username and name changes for users without breaking the relationships created in the ITSM suite? I find it hard to believe I am the first to come across this.
Thank you for any advice you can spare, Jim Coryat _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
