No additional workflow like filters or active links added? No customizations to workflow in terms of filters or active links that have come out of the box????
Do you have indexes on the User form on the following fields? Login Name Unique Identifier Do you have an index on the CTM:People Permission Grouop form on the field 'Remedy Login ID'??? Whats your database? Oracle? MS-SQL? Joe ----- Original Message ---- From: "Begosh, Kevin" <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, August 28, 2008 1:27:10 PM Subject: Re: Issue with some Users ** The only thing we change is giving public permissions to some of the fields. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 28, 2008 1:25 PM To: [email protected] Subject: Re: Issue with some Users ** Have you got any custom workflow created on the user form? Or have you modified / customized any of the out of the box workflow on the user form? Joe ----- Original Message ---- From: "Begosh, Kevin" <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, August 28, 2008 12:43:53 PM Subject: Re: Issue with some Users ** over 100K Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Thursday, August 28, 2008 12:42 PM To: [email protected] Subject: Re: Issue with some Users ** How many total records in the user form? ----- Original Message ---- From: "Begosh, Kevin" <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, August 28, 2008 10:47:04 AM Subject: Re: Issue with some Users Sometime we have to give them additional permissions or groups that may not be in the people form. Or say we wanted to re-cache their password or something like that. Kevin Begosh, RSP External Initiatives System Design & Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, August 28, 2008 10:44 AM To: [email protected] Subject: Re: Issue with some Users Dumb question - why are you modifying their record in the User form? I agree this is likely a caching issue. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin Sent: Thu 8/28/2008 8:43 AM To: [email protected] Subject: Issue with some Users ** We are on AR Server 7.1 patch4 and ITSM 7.03 patch 6, with UNIX Server and Oracle DB. We have about 100 employees who are in about 100 different support groups, and whenever we try to modify their record on the User form it locks up the user tool or takes a really long time to do what they where trying to do. Has anyone experienced this or does anyone have any systems that have employees in a lot of different support groups? Kevin Begosh, RSP 301-791-3540 Phone 410-422-3623 Cell _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
