Misi, I am not sure your analogy holds up for this case. I think it is more like...
You have a mortgage for your home with a bank. Then the bank goes bankrupt. Not due to your lack of payment, but due to it's own "over lending" and "poor investing". Which for the case of a mortgage is not a problem because the house does not loose value/cash. It just gets sold to the next bank and you keep paying them for the house. (And you get to keep living there while the bankrupt bank assets are sold to the highest bidder.) However, in this case... people/customers may be out funds that can not be recovered. People/customers may not be able to re-schedule time off. People/customers may not have the same faith in the "next" time with this event/company. But the question that rings in my head... Is it more valuable to be "trendy" ( my version of "a world-class event in an outstanding venue") or to actually have a business plan that works? I know these events are likely outsourced from BMC to "event planners", and that they are often done years (maybe two) in advance sometimes. But I would have hoped that when BMC first learned that there were going to be renovations that a red flag (or ten) would have been raised to put together a "Plan B" that would minimize disruption in case the "worst would happen". However, again, BMC likely was not directly involved in some of these steps. So it is questionable what they knew and when they knew it. (And we, customers, attendees, even friends, of BMC will likely never know the full story.) However, the result is still the same. Loyal customers who get _burned_, financially, politically, and maybe even personally by the poor outcome. Business opportunity might be lost for BMC and partners. So ... Can we learn from the experience?.... ( Often one opportunity gain or loss leads to another.) ) How does the "Airport simulation" compare to the UserWorld planning process? Is there a new demo in the works? ) Can Business Service Management (BSM) be brought to bare to rectify this Incident? Or are User Groups a Service that needs management? ) How agile is BMC and it's customers? If you schedule it... will they still come? Frankly, when I first heard Miami in October, my first thought was ... Hurricane. I am very glad that my worst case scenario did not come to pass. (Yet) I also wonder if this scenario was anticipated or if it was a complete surprise to BMC. (Again, we will likely never know.) Hopefully lessons will be learned, and any inflicted wounds will be healed. For the record: *Still hoping to be at the next BUW.* ( If at all possible.) Maybe the "upside" here, if BUW is pushed towards (or after) it's release date then maybe a lot more 7.5 to talk about. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Aug 29, 2008 at 1:37 PM, Misi Mladoniczky <[EMAIL PROTECTED]> wrote: > Hi, > > If someone is unable to pay his/hers morgage, who should be blamed? The > bank or the unlucky house owner... > > Best Regards - Misi, RRR AB, http://rrr.se > >> I'm annoyed as everyone else is, but I think its unfair to direct any >> blame towards BMC. I suspect the hotel screwed them over and now >> they'll need to scramble and come up with an alternate plan. It does >> suck, I hope they manage to keep it scheduled in the same time frame. >> >> Ben Cantatore >> Remedy Manager >> (914) 457-6209 >> >> Emerging Health IT >> 3 Odell Plaza >> Yonkers, New York 10701 >> >> >>>>> [EMAIL PROTECTED] 08/29/08 10:37 AM >>> >> >> ** Fragments of information are starting to fall together now. On the >> Fountainebleau web site, there was mention of portions of the hotel were >> being renovated. It sounds like renovation delays have run on into >> November. >> >> Dave >> >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David >> Sent: Friday, August 29, 2008 10:23 AM >> To: [email protected] >> Subject: Re: FYI: BMC UserWorld Miami is being rescheduled >> >> >> >> ** Just got an email from our sales rep. Rescheduled to January. No >> specific dates listed yet. >> >> Dave _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
