Or how about a totally radical change in the BUW approach...
Make it a more practical, hands on, User Group.
What if BMC (and partners) set up say... 1 ARS server per 10 attendees.
Some with ITSM's some without.. etc...
Some of the week could be spent by attendees (and/or groups of
attendees) doing "Challenges" to design/implement/fix ARS applications
on 7.5. Winners get "Lifetime passes" to BUW. (or other great prizes
from BMC)
What kind of actual work could BMC (or the customers) get done in a
week of co-ordinated effort of the "best and brightest" of BMC's
customers?
Maybe building applications that:
could be used for registering for the next BUW?
enhance/augment the customers support experience?
(Say.. an RFE application that BMC wants but has yet to find the
time to build?)
Maybe even opportunities for customers to directly add KB articles
for BMC techsupport to use?
Just a few wild ideas... :)
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On Fri, Aug 29, 2008 at 2:41 PM, Brian Goralczyk <[EMAIL PROTECTED]> wrote:
> **
> I would have to agree with that logic. Might as well push it back a few
> months from January so they can release information abou the next version.
>
> On Fri, Aug 29, 2008 at 11:44 AM, Guillaume Rheault <[EMAIL PROTECTED]>
> wrote:
>>
>> **
>>
>> My $0.02 on this mess, is that this year there should be no conference
>> anymore, since anyway ARS 7.5 and ITSM 7.5 would be released in 2009 . So
>> the closer the conference with the release of the latest versions of ARS and
>> ITSM (and CMDB and the rest), the more content there will be on the new
>> versions, and the more beneficial it will be for the customers and partners.
>>
>> -Guillaume
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