Thank you for the clarification, now I see what you're looking for. There may be several of these with slightly different names, depending on your implementation. These filters are built on the fly using your service target criteria. I can however lead you in the right direction with the following examples from my implementation.
In my environment: This filter changes the status to "Attached" when your service target conditions are met zSLMGen:SLM00224_MeasReqAssoc`! This filter changes the status to "In Process" when the service target measurement starts zSLMGen:HPD:Help Desk_MeasReqStart`! This filter changes the status to "Detached" when the service target no longer applies zSLMGen:HPD:Help Desk_MeasReqDetach`! This filter changes the status to "Pending" when the service target measurement is excluded by the Exclusion parameter zSLMGen:SLM:ServiceRequest_MeasReqExclude`! This filter changes it back to "Attached"when a service target has been stopped and has restarted zSLMGen:HPD:Help Desk_MeasReqReStart`! Hope that helps, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Tuesday, September 02, 2008 1:56 PM To: [email protected] Subject: Re: Question on SLM 7.x Incidnet updates ** Lisa, Thanks, what I was looking for was the workflow element that do the updating. I have logging on, but I can not find the element that does the update. What I need to do is add additional workflow to update another field at the smae time that the slm status is changed, but I have had no luck so far. hbr On Tue, Sep 2, 2008 at 2:34 PM, Lisa Westerfield <[EMAIL PROTECTED]> wrote: In the service target it's the goal time and the 'start when' and stop when' that affects the status. (if I've misunderstood what you're asking, sorry) -----Original Message----- From: Howard Richter <[EMAIL PROTECTED]> Sent: Tuesday, September 02, 2008 1:23 PM To: [email protected] <[email protected]> Subject: Question on SLM 7.x Incidnet updates All, I hope everyone is doing well. I am looking to see if anyone has found the links that SLM is using to update incidnets when the SLM status is needed to be changed and would like to share it with me? Thanks -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
