True.. just that out of a habit I rarely use character menus as hardcoded menus as there are distinct disadvantages to it - number 1 being if somewhere down the line some management decides they do not like the verbage and would like to change it..
Reporting can be a mess after that until you fix historical data.. Joe ----- Original Message ---- From: LJ Longwing <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 3, 2008 4:54:12 PM Subject: Re: Priorities in "Incident Management" . ** Actually, Character menus have the same < > capability as enumerated lists....it's Search menus that give you the flexibility of dynamic, but you loose the <> capability ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Wednesday, September 03, 2008 2:45 PM To: [email protected] Subject: Re: Priorities in "Incident Management" . ** I'm assuming you mean a Character Menu instead of a enumerated drop list.. Reasons you would want to use a enumerated drop list instead of a character menu is when you want to have workflow associated with different selectable values.. What you will need to do is make sure there is no workflow that fires on when Priority > 1 or > 2 or > 3 or > 4 if you do not want it to fire for your 5th value.. If there is any such workflow you might need to 'fix' that to make it work as you want it to. Character menus are great if you want the menus to be dynamic at some point.. Joe ----- Original Message ---- From: kiran kodali <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 3, 2008 4:11:33 PM Subject: Re: Priorities in "Incident Management" . ** Thanks Joe, I am working on it, in the same way, updating manually everywhere. Why didn't he use a menu there? A menu would have made it easier, to update or add. Thanks On Wed, Sep 3, 2008 at 3:53 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Kiran, Yes you would since there may be workflow that pushes values from it to another form.. you will need to find all bits of workflow that pushes values from this field to other forms and modify the corresponding field in those other forms accordingly.. Joe ----- Original Message ---- From: kiran kodali <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 3, 2008 3:39:44 PM Subject: Priorities in "Incident Management" . ** Hi All, Did anybody here, play with the "Priorities" in Incident Management? Out of Box, has 4 priorities defined based on Urgency and Impact values. I am trying to add a new priority, say '5'. Since the Priority field used in several forms has a "Drop down list" ( not a menu), do i need to find the priority field, where ever it is used and have to update each field by adding Priority '5'. Did any body worked on the same issue? or please let me know if you have any suggestions. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
