Hi, I modified all the existing Priority and Impact fields. When i associate a Priority 5 to a summary , it is giving the following error.
ERROR: When i create a request from Requester Console, it is not generating a request ID or the value in Request ID = "In Process". ( I am talking abt 'My request' table) When i see this particular Error record in SRM: Request form, the App Event Status under Change/Incident Data Tab = Error. Change/Incident Data --> App Event Status = Error Error Code: 552 and Error Message :ARCreateEntry - Failure during SQL operation to the databaseThe statement has been terminated.Cannot insert the value NULL into column 'C7', table 'ARSystem.dbo.T976'; column does not allow nulls. INSERT fails. (SQL Server 515) Column C7 = 'Status' Field in SRM:Request. Please help me, if you have any ideas. On Wed, Sep 3, 2008 at 12:53 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > Kiran, > > Yes you would since there may be workflow that pushes values from it to > another form.. you will need to find all bits of workflow that pushes values > from this field to other forms and modify the corresponding field in those > other forms accordingly.. > > Joe > > > ----- Original Message ---- > From: kiran kodali <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, September 3, 2008 3:39:44 PM > Subject: Priorities in "Incident Management" . > > ** > Hi All, > > Did anybody here, play with the "Priorities" in Incident Management? > Out of Box, has 4 priorities defined based on Urgency and Impact values. > I am trying to add a new priority, say '5'. Since the Priority field used > in several forms has a "Drop down list" ( not a menu), > do i need to find the priority field, where ever it is used and have to > update each field by adding Priority '5'. > > Did any body worked on the same issue? or please let me know if you have > any suggestions. Thanks > -- > Kiran Kodali > Ph: 940-231-8524 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ -- Kiran Kodali Ph: 940-231-8524 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
