Hello Kiran, My guess is there must be workflow that sets the Status field based on the value of the Priority field, and since you added a newly customized value to Priority, you would need to find out what workflow does that, and then add your own piece of customized workflow to handle the exception for your customized value of Priority..
Hope this helps.. Joe ----- Original Message ---- From: kiran kodali <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, September 22, 2008 11:34:28 AM Subject: Re: Priorities in "Incident Management" . ** Hi, I modified all the existing Priority and Impact fields. When i associate a Priority 5 to a summary , it is giving the following error. ERROR: When i create a request from Requester Console, it is not generating a request ID or the value in Request ID = "In Process". ( I am talking abt 'My request' table) When i see this particular Error record in SRM: Request form, the App Event Status under Change/Incident Data Tab = Error. Change/Incident Data --> App Event Status = Error Error Code: 552 and Error Message :ARCreateEntry - Failure during SQL operation to the databaseThe statement has been terminated.Cannot insert the value NULL into column 'C7', table 'ARSystem.dbo.T976'; column does not allow nulls. INSERT fails. (SQL Server 515) Column C7 = 'Status' Field in SRM:Request. Please help me, if you have any ideas. On Wed, Sep 3, 2008 at 12:53 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Kiran, Yes you would since there may be workflow that pushes values from it to another form.. you will need to find all bits of workflow that pushes values from this field to other forms and modify the corresponding field in those other forms accordingly.. Joe ----- Original Message ---- From: kiran kodali <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 3, 2008 3:39:44 PM Subject: Priorities in "Incident Management" . ** Hi All, Did anybody here, play with the "Priorities" in Incident Management? Out of Box, has 4 priorities defined based on Urgency and Impact values. I am trying to add a new priority, say '5'. Since the Priority field used in several forms has a "Drop down list" ( not a menu), do i need to find the priority field, where ever it is used and have to update each field by adding Priority '5'. Did any body worked on the same issue? or please let me know if you have any suggestions. Thanks -- Kiran Kodali Ph: 940-231-8524 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
