Dear Matt and list:
Thank you for the response. Our uses use the Windows User tool
only -- no MidTier logins. In Remedy 5 we used a login script and
forced the ID to lower case. When Remedy 6 was rolled out, it was
rolled out using a tool named Radia. Due to inexperience and vendor
promises, we dropped the login script. Bad choice.
Soon we will be implementing Remedy 7 on Oracle. Case insensitivity was
thought of as one way to squash the Active Directory case insensitivity
/ Remedy case sensitivity once and for all. Plus my user community
would prefer if the searches were case insensitive.
Why is it not recommended to set the flag? How does this effect the
indexes?
As for the INIT function, I will need to do a refresher. I got my ARS 7
certification 10 months ago and have used exactly 0% of the new
knowledge. Could I use the INIT function to lower-case the ID before
the login test?
The case decision, ultimately, will not be made by me. I will make a
recommendation which will greatly influence the powers-that-be. So I
appreciate your advice.
Thorin
________________________________
From: Matt Worsdell [mailto:[EMAIL PROTECTED]
Sent: Thursday, September 04, 2008 4:08 PM
Subject: Re: Can Remedy run case insenitive?
**
You can set up Case Insensitivity on oracle 10g R2 by adding the
following to the ar conf file.
Db-Case-Insensitive:T
Although this is documented it is not recommended due to the way
indexes are utilised. Could you not use the INIT function to test
loginid and if not correct display a nice form that tells them to
re-login using the correct case?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin
Sent: 04 September 2008 21:44
To: arslist@ARSLIST.ORG
Subject: Can Remedy run case insenitive?
**
Good afternoon.
We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle.
(Database politics -- let us not go there.)
We are forever being bit by the case insensitivity of Active Directory.
People try to login in upper case. Active directory allows them to do
so. But everything in Remedy is case sensitive so they do not get a
home page -- they get a blank screen.
As all of our account data comes from case-insensitive sources, I was
wondering if we could tell the new Oracle database to be
case-insensitive. I would like to hear what the group thinks and what
the experience has been.
Have a nice day,
Thorin Marty
We Energies
Milwaukee, WI
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