Shawn, In remedy user table, the login ID is case sensitive. If your user login using all caps login ID, it doesn't match anything in remedy; therefore remedy treats that user as a Guest user. Your user can still login, if you have authenticate guest users turned on. Jason Niu
Alliance Bernstein ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Thursday, September 04, 2008 5:02 PM To: [email protected] Subject: Re: [ARSLIST] Can Remedy run case insenitive? ** It is possible to set up a database to be case insensitive in Oracle. The Remedy limitation is really an Oracle limitation. By default, Oracle is case sensitive, and your DBA should either know or be able to figure out how to make your ARSystem database case insensitive. However, as far as I know, this has to be set up from the beginning. As far as the Active Directory thing, I agree that it's a major problem and that BMC should fix it. Our users don't understand why they can log in using all caps on the network and not in Remedy. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Marty.Thorin Sent: Thursday, September 04, 2008 3:44 PM To: [email protected] Subject: Can Remedy run case insenitive? ** Good afternoon. We will be moving from Remedy 6 on Sybase to Remedy 7 on Oracle. (Database politics -- let us not go there.) We are forever being bit by the case insensitivity of Active Directory. People try to login in upper case. Active directory allows them to do so. But everything in Remedy is case sensitive so they do not get a home page -- they get a blank screen. As all of our account data comes from case-insensitive sources, I was wondering if we could tell the new Oracle database to be case-insensitive. I would like to hear what the group thinks and what the experience has been. Have a nice day, Thorin Marty We Energies Milwaukee, WI __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ----------------------------------------- The information contained in the linked e-mail transmission and any attachments may be privileged and confidential and is intended only for the use of the person(s) named in the linked e-mail transmission. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you should not review, disseminate, distribute or duplicate this e-mail transmission or any attachments . If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. We do not accept account orders and/or instructions related to AllianceBernstein products or services by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. The linked e-mail transmission and any attachments are provided for informational purposes only and should not be construed in any manner as any solicitation or offer to buy or sell any investment opportunities or any related financial instruments and should not be construed in any manner as a public offer of any investment opportunities or any related financial instruments. If you, as the intended recipient of the linked e-mail transmission, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please "reply" to the sender indicating your wishes. Although we attempt to sweep e-mail and attachments for viruses, we will not be liable for any damages arising from the alteration of the contents of this linked e-mail transmission and any attachments by a third party or as a result of any virus being passed on. Please note: Trading instructions sent electronically to Bernstein shall not be deemed accepted until a representative of Bernstein acknowledges receipt electronically or by telephone. Comments in the linked e-mail transmission and any attachments are part of a larger body of investment analysis. For our research reports, which contain information that may be used to support investment decisions, and disclosures, see our website at www.bernsteinresearch.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
