Yes you do. You need to create the users and leave them with a blank
password to ensure they authenticate against AD.

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of AR_User
Sent: 06 September 2008 09:38
To: [email protected]
Subject: Active Directory Integration

Hello All,

I am on ARS 7.1, ITSM 7.0.0.3 and integrated Active Directory (ARDBC and
AREA) with the system.

Now users can login into system by using their Active directory login
information.

But while creating new request it gives an error as following:

"You must be a registered user to access the  Requester Console.  Please
contact your Administrator to register for the Requester Application. "

I want to know that, do I need to populate active directory user data into
People form?

Please help me out.

Thanks & Regards,
Ajit

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