The simple answer is that passwords are managed in AD, according to expiration rules etc.
However you can further configure the AD integration to map groups in AD to permissions in Remedy. This means group access is configured purely in AD In addition, the ARDBC integration will allow you to create custom workflow that creates and updates users. All of this is explained in the manual. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of AR_User Sent: 06 September 2008 11:25 To: [email protected] Subject: Re: Active Directory Integration Hello Matt, Thank you very much for your quick reply. If this is so, then what are the advantages of integrating ARS with Active Directory. Will you please update me more on this? I'd be grateful to you. Thanks & Regards, Ajit Matt Worsdell-2 wrote: > > Yes you do. You need to create the users and leave them with a blank > password to ensure they authenticate against AD. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of AR_User > Sent: 06 September 2008 09:38 > To: [email protected] > Subject: Active Directory Integration > > Hello All, > > I am on ARS 7.1, ITSM 7.0.0.3 and integrated Active Directory (ARDBC and > AREA) with the system. > > Now users can login into system by using their Active directory login > information. > > But while creating new request it gives an error as following: > > "You must be a registered user to access the Requester Console. Please > contact your Administrator to register for the Requester Application. " > > I want to know that, do I need to populate active directory user data into > People form? > > Please help me out. > > Thanks & Regards, > Ajit > > -- > View this message in context: > http://www.nabble.com/Active-Directory-Integration-tp19344286p19344286.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Active-Directory-Integration-tp19344286p19345139.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
