> > Hi Jiri, > No, we didn't flush the data visualization cache -I "flushed the > mid-tier cache", but with no better results. > I looked and there are several other references to the data visualization module on our dev server as below C:\Program Files\AR System Applications\devsuwremdev01\BMC Atrium CMDB\workflow\upgrade\201patch006\DataVisualizationModule
But, there is also C:\Program Files\AR System Applications\devuwremdev01\BMC Atrium CMDB\workflow\upgrade\201patch004\DataVisualizationModule C:\Program Files\AR System Applications\devsuwremdev01\BMC Atrium CMDB\workflow\upgrade\200patch002\DataVisualizationModule, etc... Do you guys think I should delete those old files in order for the CI Viewer to work? Thanks, Jase > > Thanks, > > Jase > > On Tue, Sep 9, 2008 at 9:49 AM, Jiri Pospisil < > [EMAIL PROTECTED]> wrote: > >> ** >> >> ++++++++++++++++++++++++++++++++++++++++++++++++++++++ >> >> Please Read The Disclaimer At The Bottom Of This Email >> >> ++++++++++++++++++++++++++++++++++++++++++++++++++++++ >> >> >> Jase, >> >> we had the same problem. >> I have upgraded to CMDB 2.0.1 patch 007 and this resolved it (at least on >> the test server). >> Did you clean the data visualisation module cache on the mid-tier? It may >> be it is still running the old version of the CI viewer. >> Other alternative is to try going to patch 7 and see if that fixes the >> problem for you. >> >> Jiri Pospisil >> >> IT Services >> LCH.Clearnet >> >> -----Original Message----- >> *From:* Action Request System discussion list(ARSList) [mailto: >> [EMAIL PROTECTED] Behalf Of *Jase Brandon >> *Sent:* 05 September 2008 20:07 >> *To:* [email protected] >> *Subject:* CI Viewer Woes >> >> ** Hello All, >> We just finished upgrading our CMDB to 2.0.1 Patch 006 to resolve our CI >> Viewer woes. >> I read several earlier posts from listers who had success with the CI >> Viewer after installing the above mentioned CMDB patch. >> but - now I get the same error/problem as before. >> Logged on as admin - CI Viewer works like a charm. >> Logged on as non-admin test user - fails every time with the same error. >> >> *The CI Relationship Viewer could not open because the specified root CI >> does not exist. >> *namespace = BMC.CORE >> classname = BMC_BusinessService >> datasetid = BMC.ASSET >> instanceid = AS001517382E76sDn2RwMg4KEgWvAO >> >> I have verified AL permissions for the CI Viewer are public. >> Verified that the instanceid above exists in the BMC:CORE:BaseElement >> form. >> I am totally perplexed as to the cause. >> >> Any suggestions? >> >> ARS 7.1 Patch 002 >> Windows >> >> Thanks, >> >> Jase Brandon >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ >> >> >> ************************************************************************************************* >> >> >> >> This email is intended for the named recipient(s) only. Its contents are >> confidential and may only be retained by the named recipient(s) and may only >> be copied or disclosed with the consent of LCH.Clearnet Limited. If you are >> not an intended recipient please delete this e-mail and notify >> [EMAIL PROTECTED] >> >> >> >> The contents of this email are subject to contract in all cases, and >> LCH.Clearnet Limited makes no contractual commitment save where confirmed by >> hard copy. LCH.Clearnet Limited accepts no liability, including liability >> for negligence, in respect of any statement in this email. >> >> >> >> LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High >> Street, London EC3N 1EA. Recognised as a Clearing House under the Financial >> Services & Markets Act 2000. Reg in England No.25932 >> >> Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com >> >> >> >> >> ************************************************************************************************* >> >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
