Chuck, My understanding is that it is not required.
Ref: 2007.09.13.WhitePaper-HardwareLoadBalancer-With-v7.1.00.84092.pdf " AR System includes the capability for automatic fail-over of special operations and the sharing of floating licenses among the servers. Server groups are independent of load balancing, but the concepts are complementary. " Try quoting that BMC whitepaper back to tech Support and see how fast they change their minds about what is required and what is not. Plugin servers not starting could be due to one missing shared lib/dll, or an incorrect order of loading the plugins, or any number of other things. (And it likely has nothing to do with the Server Group functionality.) You might also want to read through Configuring-710.pdf section "Running servers as part of a group" (pages 155-168). There are details in there about plugin server config that may apply to your case. (Specifically "Specifying plug-in server aliases (Step 4e)") Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Wed, Sep 10, 2008 at 1:58 PM, Charles Baldi <[EMAIL PROTECTED]> wrote: > ** > Hello listers, > We have installed ARS 7.1 with ITSM 7.0.3. We are building the QA and Prod > environments with multiple ARServers and multiple Mid-Tiers. We currently > have a load balancer in front of the Mid Tier servers but do not have one > between the Mid Tier and ARServers. We have been having trouble configuring > the ARServers into a server group (plugin server not starting). The > specific question is: is a load balancer required in front of the ARServers > in order to configure them into a server group? The BMC docs assume you > have one but do not state that you *must* have one. > > BMC has not been very helpful with this so far. When posed with that direct > question, they simply refer to the configuration doc rather than answering > the question. > > Thanks for any help. > > Regards, > Chuck Baldi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
