Thanks Carey. BMC finally responded to my query and they confirmed that a load balancer is *not* required in order to set up a Server Group. However, they did explain that without the load balancer the clients would have to connect to the individual server names rather than the group name (what I expected).
Now we need to figure out why we are getting plugin server timeout errors. Regards, Chuck On Thu, Sep 11, 2008 at 7:47 AM, Carey Matthew Black <[EMAIL PROTECTED]>wrote: > Chuck, > > My understanding is that it is not required. > > Ref: 2007.09.13.WhitePaper-HardwareLoadBalancer-With-v7.1.00.84092.pdf > " > AR System includes the capability for automatic fail-over of special > operations and > the sharing of floating licenses among the servers. Server groups are > independent > of load balancing, but the concepts are complementary. > " > > Try quoting that BMC whitepaper back to tech Support and see how fast > they change their minds about what is required and what is not. > > Plugin servers not starting could be due to one missing shared > lib/dll, or an incorrect order of loading the plugins, or any number > of other things. (And it likely has nothing to do with the Server > Group functionality.) > > You might also want to read through Configuring-710.pdf section > "Running servers as part of a group" (pages 155-168). There are > details in there about plugin server config that may apply to your > case. (Specifically "Specifying plug-in server aliases (Step 4e)") > > Good luck. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Wed, Sep 10, 2008 at 1:58 PM, Charles Baldi <[EMAIL PROTECTED]> wrote: > > ** > > Hello listers, > > We have installed ARS 7.1 with ITSM 7.0.3. We are building the QA and > Prod > > environments with multiple ARServers and multiple Mid-Tiers. We > currently > > have a load balancer in front of the Mid Tier servers but do not have one > > between the Mid Tier and ARServers. We have been having trouble > configuring > > the ARServers into a server group (plugin server not starting). The > > specific question is: is a load balancer required in front of the > ARServers > > in order to configure them into a server group? The BMC docs assume you > > have one but do not state that you *must* have one. > > > > BMC has not been very helpful with this so far. When posed with that > direct > > question, they simply refer to the configuration doc rather than > answering > > the question. > > > > Thanks for any help. > > > > Regards, > > Chuck Baldi > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
