Sivarama,
Email message attachments are stored in the “AR System Email
Attachments” for, not the message form. You may be able to do something
like the following, to accomplish this.
1. Add a new Character field on
“HPD:IncidentInterface_Create” called (Attachment ID) – Could be a
Display Only field.
2. In your workflow that pushes the entry to
HPD:IncidentInterface_Create, add the field mapping to also push the
Attachment ID (i.e. Attachment ID = Attachment ID Column)
3. Create a new Filter that fires on Submit to
“HPD:IncidentInterface_Create” that pushes an entry to HPD:Worklog.
The Run if qualification should look something like this (
'Incident Number' != $NULL$ ) AND ( 'Attachment ID' != $NULL$ )
The Execution Order should be somewhere around 678
The Field mapping should look something like:
* Short Description = “Attachment
Added”
* Description = "Attachments
added via email submission"
* Incident Number = $Incident
Number$
* Work Log Type = Customer Communication
* z2AF Work Log01 =
$z2AF_Act_Attachment_1$
* Communication Source = Email
* View Access = Public (or
Internal)
* Secure Work Log = Yes (or No)
* Work Log Date = $TIMESTAMP$
HTH
Leonard
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti
Sent: Thursday, September 11, 2008 12:13 PM
To: [email protected]
Subject: Re: attachments for the tickets created
**
Hi,
I am also not being able to map from the email messages
form to the HPD:InterfaceIncident_Create form. I am trying to push the
following value. (HPD:InterfaceIncident_Create).z2AF_Act_Attachment_1 =
(email message form).$Attachment Name Column$?? I know for sure this
won't work. Do you have any suggestions? I am finding it difficult to
understand how to map the two entities.
Thanks
Sivarama
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