I ran into an interesting problem today with group names that are
similar.  One group is called Quest, and another group has the word
Request in it.  Members of the group with Request in the name are seeing
tickets assigned to the group called Quest without actually being
members of the group.  When I change the group name to have anything
other than just Quest it works correctly.  Has anyone seen this before,
and maybe know the cause?  I could not find anything on the Remedy
Support site or in the ARList Archives.  Any help would be appreciated.

 

AR System - 6.3
Help Desk - 5.6

Windows 2003 Server SP2
SQL 8.0

 

Thanks,

 

Shane Buchholz

Information Security Specialist

Remedy Administrator

Account Services - Information Services

 


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