Also, is the new DB server's name in DNS? If you ping its hostname, does
it reply?

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim O'Connor
Sent: Thursday, September 18, 2008 2:57 PM
To: [email protected]
Subject: Pointing AR Server to DB Server

I have a working AR server on one machine that is using an MS SQL
backend on a different machine. Recently, I had one of our lab engineers
clone these two machines into VMs so we can create dev and test
instances on our ESX farm.

I'm having a real hard time taking the AR system clones and pointing
them to their respective database system clones. From reading
documentation, it sounds like all I need to do is alter ar.cfg to point
sybase-server-name (configuration parameter used for Sybase and MSSQL
dbs) to the new hostname and restart the AR server, but when I do that
arerror.log in the cloned AR systems is telling me they aren't able to
talk to the cloned database systems. 

I've searched BMC documentation but I can't find anything that explains
the process. Can anyone give me some hints or provide me with a basic
checklist for performing such an operation?

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