Known bug with the email engine. We are on ARS 7.0.01 p003 but we are on a newer version of the email engine. We don't see as many duplicates as we used to see. Dave
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, September 25, 2008 2:36 PM To: [email protected] Subject: Dupliate Emails ** List, We have a few users sporadically report that they are receiving duplicate emails from the incident management module. Most have been the "group assignment" emails. Today we also found that emails from some of our custom applications are being duplicated as well. So far there is no consistent pattern in the duplication of messages. It has happened to staff in different support groups across the company, but never occurs in bunches. We do have archiving enabled on the AR System Email Messages form. We are using POP3 & STMP for the mailbox configuration and we're running ARS/ITSM 7.0.01 p003. Thanks in advance, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
