Hi Matt, This has been identified as a bug. I can't remember what patch fixes it, I believe it is 7.0.1 patch 6. Take a look at the release notes, you'll find the bug there. You may as well upgrade to latest 7.0.1 patch
-Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Gayford, Matthew C. Sent: Thu 09/25/08 2:36 PM To: [email protected] Subject: [SPAM] Dupliate Emails List, We have a few users sporadically report that they are receiving duplicate emails from the incident management module. Most have been the "group assignment" emails. Today we also found that emails from some of our custom applications are being duplicated as well. So far there is no consistent pattern in the duplication of messages. It has happened to staff in different support groups across the company, but never occurs in bunches. We do have archiving enabled on the AR System Email Messages form. We are using POP3 & STMP for the mailbox configuration and we're running ARS/ITSM 7.0.01 p003. Thanks in advance, Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
