We went up to 7.0.1P5 and no longer have duplicates. Susan
On Thu, Sep 25, 2008 at 1:40 PM, Shellman, David < [EMAIL PROTECTED]> wrote: > ** Known bug with the email engine. We are on ARS 7.0.01 p003 but we are > on a newer version of the email engine. We don't see as many duplicates as > we used to see. > > Dave > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Gayford, Matthew C. > *Sent:* Thursday, September 25, 2008 2:36 PM > *To:* [email protected] > *Subject:* Dupliate Emails > > ** > > List, > > > > We have a few users sporadically report that they are receiving duplicate > emails from the incident management module. Most have been the "group > assignment" emails. Today we also found that emails from some of our custom > applications are being duplicated as well. So far there is no consistent > pattern in the duplication of messages. It has happened to staff in > different support groups across the company, but never occurs in bunches. > > > > We do have archiving enabled on the AR System Email Messages form. We are > using POP3 & STMP for the mailbox configuration and we're running ARS/ITSM > 7.0.01 p003. > > > > Thanks in advance, > > Matt > > > > *M*atthew *C*. *G*ayford > *T*echnology *R*esearch & *D*evelopment > *I*nformation *T*echnology *S*ystems *D*ivision > *U*niversity of *N*orth *C*arolina *W*ilmington > (910) 962-7177 > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
