Check if the field 'Find Approvers On' is set to "Associated CIs" in the
Approval Process Configuration Form. I guess the field is hidden in the
form.
Best Regards,
Dipen
On Tue, Sep 30, 2008 at 9:47 AM, Matt Worsdell <[EMAIL PROTECTED]> wrote:
> It's been a little while but from memory you need to change one of the
> Phases to CI rather than IA in the Approval Process configuration.. You
> can't mix the approval types in the same phase.
>
>
> > ITSM 7.0.3 patch 8
> > ARS 7.1 patch 4
> > ARS on Windows
> > Remote Oracle DB
> >
> > My approvals don't seem to be binding to change requests when mapped by
> > CI Name.
> > In Application Administration Console I create an approval mapping. The
> > only fields I fill out are the required ones for the mapping (Approval
> > Indicator, Phase Name, Level, etc) and the 'Configuration Item' fields
> > on the Impacted Area tab.
> >
> > Then I create a change request with a relationship to the same CI. I
> > can send the change request through the entire change process without
> > stopping for a single approval. The approval doesn't bind at the proper
> > phase (or any phase for that matter). What am I missing?
> >
> >
> > Thanks,
> >
> > Jonathan Jones
> > Southern Company Services
> > 205-257-4799
> >
> >
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>
>
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