That did it. Thanks Matt. Thanks,
Jonathan Jones Southern Company Services 205-257-4799 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell Sent: Tuesday, September 30, 2008 8:48 AM To: [email protected] Subject: Re: Change Approvals on CIs It's been a little while but from memory you need to change one of the Phases to CI rather than IA in the Approval Process configuration.. You can't mix the approval types in the same phase. > ITSM 7.0.3 patch 8 > ARS 7.1 patch 4 > ARS on Windows > Remote Oracle DB > > My approvals don't seem to be binding to change requests when mapped by > CI Name. > In Application Administration Console I create an approval mapping. The > only fields I fill out are the required ones for the mapping (Approval > Indicator, Phase Name, Level, etc) and the 'Configuration Item' fields > on the Impacted Area tab. > > Then I create a change request with a relationship to the same CI. I > can send the change request through the entire change process without > stopping for a single approval. The approval doesn't bind at the proper > phase (or any phase for that matter). What am I missing? > > > Thanks, > > Jonathan Jones > Southern Company Services > 205-257-4799 > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
