I thought I posted this but can't find it now....

I'm very sorry for the access problems. New forms for submitting and
managing Issues were placed into production this past weekend, and we
have reports that some downstream caching appliances have not re-cached
the new forms correctly.

If you are still having problems, please ask your IT infrastructure team
if your site has a cache which can be refreshed.

We are trying to improve your experience when using our Support site, so
things like this are frustrating for us, too.

-Dick Chapman
BMC Customer Support 

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