I have noticed this to happen more often if a field is added or dropped from a table field.. We experienced a similar issue on our instance of Remedy yesterday too which is kind of coincidental considering I decided to check the status of some other existing ticket with Remedy and noticed they were having the same problem too.. [[[ It would be more of a coincidence if I had intended to report our problem to them and noticed that they had it too :-) ]]]
And like with the case where it worked fine with certain browsers / versions and didn't with others, we had a similar problem too where some users seemed to not get that problem while others did. We did try clearing their cache etc but same results.. Joe ----- Original Message ---- From: Axton <[EMAIL PROTECTED]> To: [email protected] Sent: Tuesday, September 30, 2008 10:51:26 AM Subject: Re: Remedy Support page down? This is an inherent issue with how the mid-tier works (generating/storing js at the time a form is accessed). Any time a form definition changes, users are going to experience this issue. Is it possible for BMC departments to submit RFE's/defects to the product management teams? If so, would you consider submitting this as an issue to them? I'm hoping that BMC internal departments have some weight with one another as far as product improvement is concerned as this is a general issue for all users/administrators of the mid-tier and it would be nice to see it go away. Thanks, Axton Grams On Tue, Sep 30, 2008 at 10:24 AM, Chapman, Dick <[EMAIL PROTECTED]> wrote: > ** > > I thought I posted this but can't find it now.... > > I'm very sorry for the access problems. New forms for submitting and > managing Issues were placed into production this past weekend, and we have > reports that some downstream caching appliances have not re-cached the new > forms correctly. > > If you are still having problems, please ask your IT infrastructure team if > your site has a cache which can be refreshed. > > We are trying to improve your experience when using our Support site, so > things like this are frustrating for us, too. > > -Dick Chapman > BMC Customer Support _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
