Manish
Turn on Application-level Statistics on your server for each
application that you are looking to track. We have had pretty good
success in doing this for our ITSM 7.x applications.
However, you should be aware of the following regarding
statistics if you are using Server Groups and a load balancing switch to
direct traffic to each server. We had to include
"Use-Server-Connect-Name-In-Stats: T" and make sure
"Server-Connect-Name: " points to each individual server name in our
ar.cfg files. Otherwise, Remedy would just grab the statistics from the
primary server in our server group, and did not record stat data from
the secondary box.
You can either combine the data together in Crystal Reports
showing overall application usage, or you can setup a separate form and
workflow that combines the statistic data using Filters when new entries
get created on the Application Statistics form.
James Van Sickle
Remedy Developer
Office: 972-409-4902
Mobile: 214-399-1254
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Manish SINGLA
Sent: Tuesday, October 07, 2008 4:46 AM
To: [email protected]
Subject: [ARSLIST] license utilization monitoring in remedy
Hello All,
My query is regarding the license utilization monitoring in remedy.
Is it possible to take out the statistics of how many floating
licences(change and incident separately) are being consumed at a given
point in time?
The key here is to get the Change Floating and Helpdesk Floating license
utilization independenly.
Thanks
Manish
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