Hi Manish, If you are on ARS 6.3, means you are using ITSM 6 or older. These are not deployable application and the application statistics does not collect application license utilization. Don't waste your effort on this (I had).
Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit ------------------------------------------------------------------- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 22933700 Ext :3324 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Manish SINGLA Sent: Wednesday, October 08, 2008 04:45 PM To: [email protected] Subject: Re: license utilization monitoring in remedy ** Hello James Van Sickle, Thanks for your response. First I like to tell you that we are on ARS6.3 and we are not on load balancers. We have two independent servers linked with DSO. Now as I try configuring 'Application-level Statistics' I get following screen: >From above I couldn't find way to find license utilization for Change and Helpdesk, and if i configure it for Forms statistics, it don't give me license utilization stats in 'Application Statistics' form. So please tell what i should configure to get license stats. Regards Manish Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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